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FAQS

We’re Here to Help

 

When will my order arrive?

All items are for pre-order. Expect the items 2-3 weeks after batch deadline. If we have on-hand items, we will ship the item/s the next day.

Can I make changes on my order?

Yes, you can! Just send us a direct message of the order number you just placed, then create a new order.

What is your return policy?

We do not accept refund, but we gladly accept unworn and unwashed items for exchange within 7 days from shipment date. Do note that shipping will be shouldered by the buyer. Send us a direct message regarding this.

How do I wash my lingerie?

Hand wash in cold or hot water. Never wring lingerie to remove water, use a towel to blot dry. Always use a detergent made for delicate garments.

Are your measurements accurate?

There might be 1-2 centimetre difference for every size. We will try our best to give you the right size.

What are your payment options?

We accept payments through bank transfer, BDO bank deposit, GCASH and Paypal.